Terms And Conditions

Casa Core
Effective from May 2025

Welcome to Casa Core. By participating in our classes, workshops, or using our services, you agree to abide by these Terms and Conditions. Please read them carefully. If you do not agree with any part of these terms, you should refrain from using our services.

2.1 Booking and Attendance
All classes must be booked in advance through our booking platform, Momence.
Cancellations must be made at least 12 hours before the scheduled class start time to avoid charges. Late cancellations or no-shows will result in the full loss of the class credit.
Please arrive at least 5 minutes before your scheduled class time. Late arrivals will not be permitted to join the class for safety reasons.
Late cancellations or no-shows on unlimited offers will incur a £22 late fee, which will be charged to the card on file.

2.2 Class Credits and Class Packages
Class credits and packages are non-refundable and non-transferable.
Credits must be used within the expiration date specified at the time of purchase. 

2.3 Memberships
Memberships are billed monthly and require a minimum commitment of 3 months from the date of purchase.
To cancel or freeze a membership, a written notice of at least four weeks is required.
Memberships are personal and cannot be shared.
Memberships include monthly credits that roll over (e.g. Casa Core Monthly Reformer Membership = 12 credits per month from the date of billing to the next billing date).
Unused credits cannot be rolled over from month to month.
Memberships are non-transferable and are for individual use only.

3.1 Health Declaration
By participating in classes, you confirm that you are in good health and have no medical condition that could be aggravated by physical activity.
It is your responsibility to inform the instructor of any injuries, conditions, or pregnancy before the class begins.

3.2 Waiver of Liability
Casa Core is not liable for any injuries sustained during classes. Participation in our classes is at your own risk.
We recommend consulting a medical professional before beginning any new exercise program.

3.3 Studio Etiquette
All clients are expected to maintain a respectful and welcoming environment at all times.
Disruptive or inappropriate behavior may result in the suspension or termination of your access to the studio and its services.

4.1 Payments
Payment is required at the time of booking. We accept major credit cards and other payment methods as listed on our website.
All prices are inclusive of VAT unless otherwise stated.

4.2 Refunds
Payments for classes, packages, and memberships are non-refundable except in cases of error on our part.
Refund requests must be submitted in writing to hello@casacore.uk.

Casa Core reserves the right to change class schedules, instructors, or services without prior notice.
If a class is canceled by the studio, clients will be offered a credit for the affected session.

By using our services, you consent to the collection and use of your personal data in accordance with our [Privacy Policy].
Your information will not be shared with third parties without your consent, except as required by law.

Photography and video recording within the studio are prohibited without prior consent.
Occasionally, Casa Core may take photos or videos for marketing purposes. You will always be asked for permission before being included in such content.

Casa Core reserves the right to terminate your access to classes or services if these Terms and Conditions are violated.

These Terms and Conditions are governed by the laws of the United Kingdom.

For any questions or concerns, please contact us at:

Email: hello@casacore.uk

Address: 33 North Cross Road, East Dulwich, London, SE22 9ET